Omnichannel automation
Use cases for every industry
More and more companies use voice AI to automate their customer service, speed processes up, and reduce costs. Our AI agents support organizations from different sectors with processing their customer inquiries around the clock – GDPR-compliant, secure, and completely operated in Germany.
Our voice AI platform can be integrated seamlessly into existing systems and is available as a cloud-based solution as well as on-premises.
For highly regulated industries
Typical challenges
- High data protection and compliance requests
- High call volumes
- Recurring standard inquiries
Voice AI use cases
- Card blocking in case of loss
- Account balance inquiry
- Appointment scheduling
- Invoice questions
- Change of personal data
- Status of credit applications
- Claims reporting
- Status inquiry regarding claims and their settlement
- Contract information
- Policy information
Advantages
- Reduced waiting times
- Relieving the service teams
- Maximum data security through hosting in Germany
For hotels, travel providers, and airlines
Typical challenges
- Seasonal peaks
- Booking requests around the clock
- Multilingualism
Voice AI use cases
- Booking requests/reservations
- Cancellations and rebookings
- Initiate check-in/check-out processes in advance
- Information on facilities and services
- Voice-controlled concierge service
- Table reservations in the restaurant
- Customer feedback after stay
- Upselling of additional services (e.g. spa, late checkout)
- Travel information (e.g. weather, events)
- Local mobility services (e.g. shuttles)
Advantages
- Increased sales through 24/7 availability
- Improved customer experience
- Reduced workload for service teams
For medical practices, clinics, and health insurance companies
Typical challenges
- Overloaded call centers
- Appointment scheduling
- Sensitive patient data
Voice AI use cases
- Appointment scheduling
- Recording of periods of inability to work
- Callback requests by medical staff
- Status of insurance claims
- Information on services
- Document requests
- Changes of personal data
- Contribution information and payment status
- Medication or prescription services
- Care requets
Advantages
- Relief of medical staff
- Secure processing of sensitive data
- 24/7 availability for patients
For transport companies
Typical challenges
- Real-time information
- Disruption and delay management
- Ticketing inquiries
Voice AI use cases
- Timetable information
- Ticket booking (e.g. train, long-distance bus)
- Delay information
- Lost property inquiries
- Refund processing
- Real-time departure information
- Forwarding to mobility centers
- Bicycle/car sharing inquiries
- Transfer recommendations in case of disruptions
- Mobility advice (fares, routes)
Advantages
- Relief of the control centers
- Fast, precise information
- Modern service quality
For utility companies & network operators
Typical challenges
- High call volumes during disruptions
- Tariff and contract questions
- Meter readings
Voice AI use cases
- Meter reading transmission
- Advance payment change
- Invoice explanation
- Change of address notification/ contract transfer
- Tariff change advice
- Contract termination/ renewal
- Clarification of direct debit/payment problems
- Consumption analysis and consulting
- Reminder status query
- Appointment scheduling for technicians
Advantages
- Faster response times
- Lower customer service costs
- Higher customer satisfaction
For cross-industry voice AI automation
Typical challenges
- High costs due to standard queries
- Scalability during peak loads
- Expectation of immediate response
Voice AI use cases
- Changing personal data
- FAQs & general information
- Product information
- Opening hours
- Branch/ location information
- Appointment scheduling
- Voice-based customer identification
- Security checks
Advantages
- Shorter processing times
- Lower costs
- Higher customer satisfaction
Why Aristech?
Your advantages on a glance
Our voice AI platform was developed specifically for companies that value security, flexibility, and indepence.
- 100 % GDPR-compliant
- Proprietary technology stack – no dependence on US providers
- Hosting in Germany
- API-first: easy integration into CRM, ERP, and call center systems
- Cloud or on-premises
- Fast implementation – productive in just a few days
Our AI Agents can be adapted flexibly to your processes – from individual workflows to fully automated customer service.
