AI automation for your customer service
Speech intelligence made in Germany
Our AI solutions process calls, emails, and chat messsages automatically –
GDPR-compliant, scalable and measurable.
Made in Germany
24/7 AI Service
GDPR-compliant
Automated communication
across all channels
With Agentic AI agents, voicebots, and mailbots your company can automate communication – fast, secure, and available around the clock.
The AI understands your concern in context, reacts in real-time and provides answers that are actually helpful.
Whether in contact centers, help desks, or self-service, Aristech automates processes, shortens response times, and measurably improves service quality.
Aristech automates over 10 million calls annually, enabling up to 80% automation of standard enquiries, up to 90% authentication, and up to a 30% cost reduction per call.
0 +
calls / year
0 %+
of standard queries can be automated
0 %+
authentification
- 0 %
cost reduction per call
Benefits of our AI solution
AI that understands your customers
Automated, intelligent processes in customer service for every Use Case.
Omnichannel communication
Voicebot, mailbot & chatbot
in one system with our platform.
Secure & transparent
All-round support
Consultation, implementation, and integration. Our services from a single provider.
Our AI platform for
automated customer service
The foundation for your AI digitalisation – modular, secure, scalable.
Our solutions in detail
Select the appropriate modules or combine them flexibly to suit your specific needs.
Automate your calls
Voice AI
Takes your inquiries by telephone and processes them self-sufficiently.
Automate your emails
Mail AI
Recognizes content, understands inquiries and answers customer emails reliably.
Optimize your chat
Chat AI
Understands messages, responds immediately to enquiries and improves the service.
Give a voice to your brand
Text-to-Speech
Give a natural-sounding and authentic voice to your customer service.
Use Cases
Banks & Insurances
- Card blocking in case of loss
- Account balance inquiry
- Change of personal data
Tourism & hospitality
- Booking requests / reservations
- Cancellations / rebookings
- Travel information
Healthcare
- Appointment scheduling
- Status of insurance claims
- Changes of personal data
Public transport & mobility
- Timetable information
- Delay information
- Ticket booking
Energy sector
- Meter reading transmission
- Advance payment change
- Change of personal data
Customer service
- Changing personal data
- FAQs & general information
- Appointment scheduling
Clients, Partners & Projects
Member Hotline
In a natural sounding speech dialog, members are automatically authenticated using 4 factors. The inquiries of the members are recognized by our speech recognition system, are then classified and routed to the relevant line. This way, the customers’ requests can be processed at maximum speed and rapid assistance can be ensured. An SMS, which is automatically triggered in the call to gauge customer satisfaction, ensures best service quality at all times.
ADAC
Automation in the customer portal
Aristech is developing a voicebot for the Federal Employment Agency that is available nationwide 24/7, recognises enquiries, routes callers to the appropriate department and speeds up standardised service processes – delivering greater efficiency and a noticeable reduction in the workload for customer service teams.
Federal Employment Agency/ Project AutomatiK
Automation in the customer portal
Aristech has developed multilingual voicebot solutions for Air France, which are currently in use internationally in five different languages. These solutions reliably identify customer enquiries, route callers to the appropriate department and efficiently automate standardised service processes around the clock – delivering better service, international scalability and a significant reduction in the workload on customer service teams.
Air France KLM
Customer-exclusive synthetic voice and equipping of Austrian Federal Railways
With Aristech GmbH, we found a provider who consistently impresses with their flexibility and experience. The quality of the synthetic voice surpassed our expectations and the positive feedback from our customers confirms our decision to go with Aristech.
Michael Braun
Head of Communications, ÖBB
Omnichannel Automation
A friendly team, cutting-edge technology made in Germany, a robust platform, and a very pleasant and professional working relationship—the perfect all-around package. We are very excited about this new partnership.
Henri Souchon
Managing Director, Public Administration and Healthcare, Accenture
AI-Voicebot
WestLotto has a fantastic new colleague, ‘Anne’, our digital voicebot from Aristech!
A voicebot that makes playing the lottery easy: lightning fast, precise and with a service that not only convinces customers, but also inspires them.
Dorothee Ahmann
Westlotto Customer Service Representative
Fully automated stock orders
The entire project was carried out to our complete satisfaction. All systems run smoothly and without errors since the end of the testing phase. We can fully recommend both, the software and Aristech.
Stephan Simmang
Managing Director – CTO
Corporate Voice for the Swiss South-Eastern Railway
We are really impressed with the quality of our new announcement voice. The Swiss dialect, paired with the correct and consistent pronunciation, makes for a noticeable difference to the previous system and is well-received by our customers.
Armin Rechsteiner
Project Managaer, SOB
Roadside assistance abroad
Claims are created fully automatically, which significantly speeds up processes. The precise data recognition – in particular the reliable recognition of number plates – has exceeded our expectations.
Dirk Uhlemann & Maximilian Bumiller
ADAC KFZ-A
Process automation
We value our partner for their technical expertise and the creativity needed to implement our joint projects. Especially when it comes to specific requirements, we can fully rely on the knowledge and experience of the Aristech team to tackle challenging solutions at any time.
Johannes Hehr
CSO moinAI
Why Aristech?
Because technology, security, and service go hand in hand with us.
With Aristech, you rely on AI automation made in Germany: from consultation to integration.
Our solutions are GDPR-compliant, scalable, and developed for the highest requirements in customer service.
Service reimagined – with AI that understands.
