Callback Service
We’ll call your customers back – with no waiting time
Peak detected. Callback scheduled. Service under control.
Why Callback Service?
Customers spend less time on the line
Scheduled callbacks instead of repeated attempts to call
Recalls are specifically scheduled to fit into spare capacity
Customers feel well cared for instead of left behind
The problem:
Peak call volumes are overloading the services
- Long waiting times: Customers are left on hold for minutes
- Frustration & Repeat Callers: Customers hang up and call again
- Teams under pressure: Service staff are working to the limit
- Putting it on hold solves nothing: It merely postpones the problem
Our solution:
Smart Peak Resolution via Callback service
- Real-time detection: Peak loads are detected immediately
- Automatic suggestion: The callback is suggested straight away
- Free choice: Customer chooses between waiting or a callback
- Smart allocation: Callbacks are distributed across available capacity
How it works
Our system actively triggers the callback itself. You can easily manage the time slots for this yourself – via a no-code web interface, with absolutely no development work required.
The result: a smoothed-out load distribution rather than individual peaks – and a callback that already has all the data recorded during the initial contact, so the customer doesn’t have to explain anything again.
Our industry solutions
Our call-back service can be integrated directly into your voicebot as a module. It enhances your existing voice AI solution with intelligent queue management – from the initial call right through to the automatic scheduling of a call-back. It is already in use in the customer service departments of large organisations with very high call volumes.
The solution can be used across a range of industries – you can find specific examples on our Use Cases page.
